● The CEEH is
conceived as an entity through which strategic, permanent learning and
orientation toward business results are integrated to support the
organization in achieving its vision, mission, and purpose of achieving
“customers”. Happy, that they return, and recommend us.”
● The
vision of the CEEH is To be an international reference framework in the
hotel sector, provide excellent training, and generate and disseminate
innovative solutions.
● The CEEH's mission is
to generate, design, implement, and manage learning that guarantees
operational and service excellence in hotels.
● The
objectives of the CEEH are:
1.
Provide professional training for service areas and all operational
processes.
2. Promote the
philosophy, culture, values, and standards of the organization.
3. Support the
development and career plans of human talent.
4. Provide learning solutions in
various modalities.
5.
Promote innovation and adoption of the best practices in hospitality
and service.
● The services offered by the CEEH are:
✔ Learning and training: Learning solutions for service
areas and operational processes.
✔ Talent
development: Improvement of existing skills, development of new
skills, support and monitoring career plans.
✔
Curricular design: Development, evaluation, and updating of training
curricula.
✔ Instructional
design and development: Instructional design, development, and
production of learning solutions and media for their delivery.
✔ Audit and
evaluation: Certification and audit processes related to norms,
culture, procedures, and standards.
✔ Innovation Center: Research,
capture, and dissemination of advances, trends, and best practices in
the hospitality field.